1. Introduction

At MyAfya Direct we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from https://myafyadirect.com.

2. Information We Collect

We collect information to process orders, provide customer service, and improve our store.

a) Personal information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history

b) Payment information

Payment transactions are processed through third-party payment gateways. We do not store full credit/debit card numbers on our servers. For details about the payment processor, please check the checkout provider’s terms.

c) Non-personal information

• Device and browser information (user agent)
• IP address and approximate location
• Browsing behavior on the site (pages visited, time on site)

3. How We Use Your Information

• To process and fulfill orders and send order confirmations.
• To communicate with you about your order, account, and support requests.
• To personalize and improve our services and website experience.
• To detect, prevent and respond to fraud or illegal activity.
• To comply with legal obligations (tax, accounting, and regulatory requirements).

4. Cookies and Tracking

We use cookies and similar technologies (such as web beacons and local storage) to operate the site, secure your session, remember preferences, and analyze usage. You may control cookies through your browser settings; however disabling cookies may affect site functionality.

5. Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers — payment processors, shipping companies, and hosting providers that help operate our business.
• Professional advisors — lawyers, accountants when required for legal compliance.
• Law enforcement or regulators — when required by law, court order, or to protect rights and safety.

All third parties that receive personal data from us are contractually required to use the data only for permitted purposes and to protect it appropriately.

6. Data Security

We implement reasonable technical and organizational measures to secure personal information, including SSL/TLS encryption for data in transit and secure server environments. While we take strong precautions, no method of transmission or storage is completely secure — absolute security cannot be guaranteed.

7. Your Rights

Depending on your jurisdiction (for example the EU under GDPR, California under CCPA, or Kenya under the Data Protection Act 2019), you may have rights to:

• Access and receive a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data (subject to legal retention requirements).
• Object to or restrict our processing of your data in certain circumstances.
• Withdraw consent where we rely on consent to process your information.

To exercise these rights, contact us at the details below. We may need to verify your identity before responding.

8. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include:

• Order and transaction records: retained for tax and accounting purposes per applicable law.
• Account information: retained while the account is active and for a reasonable period after closure.

9. Third-Party Links

Our website may contain links to third-party websites (for example, manufacturers, payment providers, or social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy notices.

10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children. If you believe we have collected information about a child, please contact us so we can delete it.

11. International Transfers

Personal data may be stored and processed in any country where we or our service providers operate. When we transfer personal data across borders, we take steps to ensure appropriate safeguards are in place in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are significant, we will provide a prominent notice on our site and update the effective date above.

13. Contact Us

If you have questions or wish to exercise your data rights, contact us:

• Email: support@myafyadirect.com
• Website: https://myafyadirect.com